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The purpose of this paper is to examine the role of quality management concepts towards enhancing classroom learning.

Undergraduate and graduate students in business discipline were asked for their views about cooperative learning. Collected data were analyzed using factor analysis to arrive at specific focus areas to improve learning.

It is found that specific quality management concepts can assist towards increased classroom learning for students.

This research broadens the scope of the applicability of quality management tools for enhanced students learning across varied cultural settings.

This paper seeks to study the impact of adopting quality orientation as a business operations philosophy to enhance a firm's performance. Specifically, it aims to identify various indicators that make up a quality orientation philosophy, and to research their role in improving business performance in the banking sector of the service industry.

The paper surveyed retail banking firms for this study, and used path analysis and structure equation modeling (SEM) to develop the study model. This model was tested to develop the process by which quality orientation philosophy, if adopted, can impact a business's performance.

Results indicate that specific indicators of quality orientation, when operationalized as a business philosophy, can enhance a banking firm's performance. This study also provides an insight for managers as to the process of adopting quality orientation philosophy in their businesses.

Research was conducted on a specific sector of service industry: the banking sector. The relatively small size of the study sample may impact the outcome of research applicability in some large businesses. However, the research does provide valuable insights as to how other businesses can adopt quality orientation in their operations.

This paper examines the process by which operational activities should be designed to effect a service firm's performance by placing emphasis on the quality aspect of each indicator that comprises quality orientation. This differs from other studies in the sense that it first operationalizes quality orientation as a set of indicators, and then shows how individual indicators influence business performance.

Cooperative learning process has been suggested by few researchers as a tool to enhance classroom learning, however, implementation of cooperative learning process in education has not been addressed in the previous studies. This paper, drawing a parallel between cooperative learning and total quality management (TQM), proposes the use of specific TQM principles to enhance the learning process. Through developing an instrument based on quality elements, the authors propose that adopting principles of teamwork and empowerment can enhance classroom learning. Additionally, based on a pilot study, specific guidelines are suggested for faculty interested in adopting similar concepts for increased classroom learning and future research into this area.

Aims to examine the performance affects of strategic integration in retail banking services.

Using a survey of retail banking executives, it is examined as to how the role of operations and marketing areas can assist retail banks to shape their competitive strategies.

It is found that proactiveness and competitive strategy substantially affect a retail bank's performance based on the strength of integration of operations and marketing areas.

Research is limited to retail banking services.

The research broadens the scope of the strategic fit concept towards the analysis of performance effects due to functional integration in retail banks.